Reporting New Issues
Most issues have been identified and outlined in the Known Issues log and FAQ section.
For unidentified issues, please check that your issue/concern is not already on the Known Issues log or answered in the FAQ before you submit a support ticket.
Support staff are available from Monday to Friday, 8:30 AM to 4:30 PM EST.
Response times may vary during peak periods. If more information is required, our staff may reach out to you to request additional details. You can track the status of your ticket/problem on the known issues log. Once your issue has been fixed, it will be moved to the "Resolved Issues" section.
Training
PropTx Learning Academy (PropTx login required)
Beginner REALM Training
Advanced REALM Training
SkySlope Training
Permissions Manager Video
HoodQ:
Watch this video on neighbourhood guides: https://vimeo.com/726770278/d0499437c4
Watch this video on the school locater: https://vimeo.com/726771602/656e004be0
Watch this video on address reports: https://vimeo.com/726769279/7ce63b9701
Watch this video on insights: https://vimeo.com/726765383/18d92a9ac6
Complete the REALM™ Module Series
Module One: Searching, Saving, & Sharing
Learn how to confidently use REALM™. Get to know the basics, including accessing and customizing REALM™, adding and managing your clients, saving searches, and sharing listings.
Get Started
Module Two: Understanding the Listing Details
Save time and streamline your listing workflow in REALM™. Learn how to use the “likes” and “favourites” tools, save a listing, email a listing, and use the chat to send a listing.
Learn More
Module Three: Contacts & Collaboration
Stay connected with your clients on REALM™. Discover the easy steps to invite your clients to REALM™, create automated searches, keep track of activity, and more.
Explore Here
Module Four: REALM™ Mobile
Download and install the app, use the driving directions feature, and apply the geolocation tool to pinpoint listings nearby.
After successfully completing each module, you will receive a certificate. Once you have completed all five modules, you can share how you’re building your skills with a badge on your LinkedIn profile.
*New* Add/Edit Learning Module
Adding and editing your listings is easy. Our newest Add/Edit module allows you to learn at your own pace with interactive elements, step-by-step instructions, and helpful quizzes. Ensure your listings are up to date and find out how to create a data information sheet from a draft listing, submit a draft listing, clone an existing listing, and report status changes.

